Question 1

What is a drop?

Accepted Answer

A drop is a limited release of a garment. There’s a set entry window, and pieces are allocated by lottery — not first-come, first-served.

Question 2

How do I enter a drop?

Accepted Answer

Sign in, choose your size, and enter during the drop’s window. One entry per drop. (View drops: https://hollowwear.com/drops)

Question 3

Does entering guarantee I get the piece?

Accepted Answer

No. Entries go into a lottery, and allocation isn’t guaranteed. If you’re not allocated, you’re not charged.

Question 4

How is allocation decided?

Accepted Answer

By lottery across all valid entries. Bots, duplicate accounts, and bulk attempts are removed first, so everyone enters on equal footing.

Question 5

Is there a cost to enter?

Accepted Answer

No — entering is free. You only pay if you’re allocated and choose to complete the order.

Question 6

I got allocated — what happens next?

Accepted Answer

You’ll have until the payment deadline shown on your allocation to pay. If the deadline passes, the allocation is released and may go to someone else.

Question 7

Can I enter more than once?

Accepted Answer

No — one entry per drop. Using multiple accounts or automation to get extra entries isn’t allowed.

Question 8

How do I know a HOLLOW piece is genuine?

Accepted Answer

Every garment has an NFC tag backed by a provenance record. Tap the tag with a phone to authenticate it.

Question 9

What is the public record page?

Accepted Answer

Each piece has a shareable provenance page showing its history on record. Tapping the tag is what actually authenticates — the page is the summary.

Question 10

I’m buying secondhand — can I still verify it?

Accepted Answer

Yes. The provenance record stays with the garment, so you can verify it no matter who you got it from.

Question 11

Can the tag be cloned or faked?

Accepted Answer

The tag and its record are built so the claim can be checked, not just trusted. Tampering with or cloning a tag is prohibited.

Question 12

How do I pay?

Accepted Answer

Payments are handled by Razorpay, in Indian Rupees (INR).

Question 13

What payment methods can I use?

Accepted Answer

The methods Razorpay supports, including cards, UPI, and netbanking.

Question 14

Delivery or pickup?

Accepted Answer

Both, where available — you choose at checkout.

Question 15

Where do you ship?

Accepted Answer

Currently Bangalore, KA.

Question 16

How long does delivery take?

Accepted Answer

Delivery estimates are shown at checkout. They’re estimates, not guarantees.

Question 17

What sizes are available?

Accepted Answer

S, M, L, XL, and XXL.

Question 18

Can I return a piece?

Accepted Answer

Returns are accepted only for items that are defective or materially not as described — not for size or change of mind. (Return policy: https://hollowwear.com/returns)

Question 19

How do refunds work?

Accepted Answer

Approved refunds go back to your original payment method via Razorpay, within the window set out in the return policy. (Return policy: https://hollowwear.com/returns)

Question 20

I ordered the wrong size — can I exchange it?

Accepted Answer

We don’t offer size exchanges, since size isn’t a return reason. Check the sizing before you enter a drop.

Question 21

How do I start a return?

Accepted Answer

Open a return request through support with your order details and photos of the issue. (Start a return: https://hollowwear.com/support/create?type=return_request)

Question 22

Do I need an account?

Accepted Answer

Yes — you’ll need one to enter drops and place orders.

Question 23

What is my username for?

Accepted Answer

It’s your public handle, used for your profile page. You choose it when you set up your account.

Question 24

Is my profile public?

Accepted Answer

You control that. You can keep your profile private or make it public from your account.

Question 25

How do you handle my data?

Accepted Answer

We keep it minimal and spell out exactly what we collect and why in the privacy policy. (Privacy policy: https://hollowwear.com/privacy)

Question 26

What are events?

Accepted Answer

Things like the Destructathon and pop-ups, accessed with a pass. (View events: https://hollowwear.com/events)

Question 27

What’s the difference between an owner pass and a guest pass?

Accepted Answer

An owner pass is your entry. Depending on the event, you can invite others with guest passes.

Question 28

How does check-in work?

Accepted Answer

You check in at the event using your pass.

Question 29

How do I get help?

Accepted Answer

Reach us through support. We keep open requests limited so each one gets properly worked through. (Open support: https://hollowwear.com/support)

Question 30

Where is HOLLOW based?

Accepted Answer

Bangalore, KA.

Question 31

Where are the full terms?

Accepted Answer

The Terms of Service cover the details of using HOLLOW. (Terms of Service: https://hollowwear.com/terms)